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Supplies

  • CraftEmotions only supllies to the retail sector, that is to say retailers, webshop and other market traders who are engaged in selling materials for creative leisure activities on a commercial basis. 
  • Prompt delivery, this means that if ordered on workdays before 6 o'clock pm, the goods will be dispatched the same day. Under normal conditions, delivery within the netherlands is on the next day, to Belgium, Luxembourg and germany it takes 1 to 2 workdays, and to the UK 2 to 3 workdays.

Ordering

  • There are two options for ordering goods from CraftEmotions:
    • Via the website from our web shop, or make your selection and order this by telephone, fax or e-mail.
    • Our Cash&Carr in ochten (the Netherlands) will be open from September 2013. Here you can select goods and articles yourself and take them along.
  • Damage and shortage of delivery must b notified to us within 8 days after receipt of the goods. 

Payments 

  • Payments must have been received by us within 14 days after the invoice date.
  • Retailers visiting our warehouse and paying cash will get 3 % discount.
  • The minimum amount of an order is 350,00 Euro plus VAT. For orders less than 350,00 Euro there is a postal fee of 40.00 Euro per mailing.
  • The articles that are not in stock will automatically be backordered. With a next order your backorder will be automatically delivered, unless you decide otherwise. 
  • All prices are given excluding VAT.
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